Step 2: Unplug the microphone from the camera. If your camera’s audio recording still isn’t working, the microphone might be damaged. Testing the Microphone of Your Night Owl Security Camera If “Enable Audio” is off, simply switch it on, and sound recording should be restored. Step 3: Click on “Audio,” then check if “Enable Audio” is switched on. Step 2: Click on “Settings,” then “Device Settings.” Step 1: Log into your Night Owl security camera’s web interface. Here is how to check your camera’s audio settings: The sound recording feature on Night Owl security cameras can sometimes be disabled from the camera’s settings. If none of these steps resolve the sound recording issue, you can move on to the following steps: Checking the Audio Settings of Your Night Owl Security Camera Step 3: Check your camera’s settings and ensure that the audio recording is turned on. Power off the camera, wait for a few seconds, and then power it back on. Check if the camera’s LED indicator lights are flashing, indicating that the microphone is active. Some Night Owl cameras come with a mute button, which could have been accidentally pressed, silencing the microphone. You may also like: How do I reset my night owl DVR to factory settings? If your Night Owl security camera is not recording sound, you can take the following troubleshooting steps: In this article, we will go through troubleshooting steps to help you fix the sound recording issue on your Night Owl security camera. However, sometimes the sound recording feature on these cameras may not work, leaving you with incomplete recordings. Night Owl security cameras are built to provide comprehensive surveillance coverage for both residential and commercial areas. Troubleshooting Steps for No Sound on Night Owl Security Camera Tips to Ensure Proper Sound Recording on Night Owl Security Cameras.Contacting Night Owl Customer Support for Sound Issues.Updating the Firmware of Your Night Owl Security Camera.Checking the Cables and Connections of Your Night Owl Security Camera.Testing the Microphone of Your Night Owl Security Camera.Checking the Audio Settings of Your Night Owl Security Camera.Troubleshooting Steps for No Sound on Night Owl Security Camera.Firmware updates are known to fix bugs, including sound-related issues.īy following these simple steps, you’ll be able to fix any sound issues that you may be having with your Night Owl security cameras. Update firmware: If you’ve tried every other option and you’re still not getting sound, update the firmware of your Night Owl security cameras to the latest version.Check the volume to ensure it’s set to your preferred level. Go to the Settings menu and select Audio Settings. Adjust the volume: Make sure that the volume is not too low or muted on your Night Owl App.Disconnect Speaker: If you’ve connected a speaker to your Night Owl camera’s audio output, disconnect it to hear sound on your mobile device.Check the camera’s power sources and make sure they’re plugged in and active. Check cable connectivity: Ensure that your camera has been properly set up, and the cables are connected correctly.To do this, click on the gear icon next to your camera name, select device settings, then toggle the audio switch to On. Turn on the audio feature: Go to the settings menu on your Night Owl App and enable the audio feature for your camera.So, make sure you’ve purchased a camera with a built-in microphone before following other steps. Check if the camera has an audio feature: Not all Night Owl cameras have an in-built audio feature.Here is a step-by-step guide on getting sound on your Night Owl security cameras. The problem is not with your device but with a few settings that need to be configured to enjoy the audio feature. If your order was sold by Amazon and its within 30 days, we recommend contacting Amazon support and they will be able to either process a return, replacement or refund as needed.If you’ve installed Night Owl security cameras but are still experiencing audio issues, don’t worry you’re not alone in this. Please note you can click on the sellers name from this screen to see their contact information. Find your order and go into your Order Details screen and look for where it says " Sold By:" Is it, Night Owl SP, Elite Techtronics or someone else? If you see anything other than Amazon, Night Owl or Elite Techtronics in the " Sold By:" section make sure to reach out to that seller for assistance as we don't have any information about the order. You can access your Amazon order history from this link. There are also third party sellers who list and sell products on. When you purchase a product on Amazon, that doesn't necessarily mean that Amazon sold you the product.
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